Hand-Forged Fireplace Screens And Ironwork For Your Home
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Iron Forge
Payment Terms
A 50% deposit is required for all customized orders with the balance due upon ship-out. The issuance of a deposit constitutes your acceptance of these terms.
Lead-time
PLEASE ALLOW 4-6 WEEKS FROM THE DATE OF THE DEPOSIT AND THEN 3-5 DAYS SHIPPING TIME.
RUSH SERVICE ORDERS ARE COMPLETED WITHIN 10 DAYS OF THE DEPOSIT AND ARE A 25% UP-CHARGE. PLEASE ALLOW 3-5 DAYS SHIPPING TIME.
Changes/Cancellations
Once your order has been placed, any changes will be subject to our ability to do so based on where we are at in the fabrication process. Any changes must be submitted and approved in writing. Additional charges may apply. Any cancellation after the order is placed may result in the loss of all or part of your deposit on that item.
Materials are procured as soon as your deposit is received. Each product is crafted specially for you. Therefore, we generally are not able to accept cancellations or returns once an order is placed.
Shipping Information: When your order arrives, be prepared to open the cartons and inspect the items carefully at once. Any damage must be noted on the freight bill at the time of delivery. If there is damage and your delivery is by Fed-Ex or UPS, you must keep the packaging to be inspected at a later date for the claim process. It is your responsibility to note on your signed Delivery copy any damage or defects at the time of delivery. Iron Forge is not liable for shipping damages. If damage occurred during shipping, you must file a claim with the carrier. Please note that Iron Forge will send out a touch up kit if there is any damage to the finish in shipping.
A packaging/handling fee will be applied to each order.
Shipping charges are based on the origin zip code from our shop to the customer’s shipping address, as well as the dimensions of the packaging.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
When you order at the Ironforge.com website, in accordance with the policy in this statement, we will respect your privacy. Ironforge.com will not give your user information to any unrelated third parties. Your name and address information is used only for mailing offers and updates to you.
Contact Us
IronForge.com
1101 East 12th Street
Los Angeles CA, 90021
1-800-377-4231
323-843-9646 fax
info@ironforge.com
Iron Forge
Payment Terms
A 50% deposit is required for all customized orders with the balance due upon ship-out. The issuance of a deposit constitutes your acceptance of these terms.
Lead-time
PLEASE ALLOW 4-6 WEEKS FROM THE DATE OF THE DEPOSIT AND THEN 3-5 DAYS SHIPPING TIME.
RUSH SERVICE ORDERS ARE COMPLETED WITHIN 10 DAYS OF THE DEPOSIT AND ARE A 25% UP-CHARGE. PLEASE ALLOW 3-5 DAYS SHIPPING TIME.
Changes/Cancellations
Once your order has been placed, any changes will be subject to our ability to do so based on where we are at in the fabrication process. Any changes must be submitted and approved in writing. Additional charges may apply. Any cancellation after the order is placed may result in the loss of all or part of your deposit on that item.
Materials are procured as soon as your deposit is received. Each product is crafted specially for you. Therefore, we generally are not able to accept cancellations or returns once an order is placed.
Shipping Information: When your order arrives, be prepared to open the cartons and inspect the items carefully at once. Any damage must be noted on the freight bill at the time of delivery. If there is damage and your delivery is by Fed-Ex or UPS, you must keep the packaging to be inspected at a later date for the claim process. It is your responsibility to note on your signed Delivery copy any damage or defects at the time of delivery. Iron Forge is not liable for shipping damages. If damage occurred during shipping, you must file a claim with the carrier. Please note that Iron Forge will send out a touch up kit if there is any damage to the finish in shipping.
A packaging/handling fee will be applied to each order.
Shipping charges are based on the origin zip code from our shop to the customer’s shipping address, as well as the dimensions of the packaging.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
When you order at the Ironforge.com website, in accordance with the policy in this statement, we will respect your privacy. Ironforge.com will not give your user information to any unrelated third parties. Your name and address information is used only for mailing offers and updates to you.
Contact Us
IronForge.com
1101 East 12th Street
Los Angeles CA, 90021
1-800-377-4231
323-843-9646 fax
info@ironforge.com
